Hi there,
Thank you for taking the time to leave a review.
We work hard at finding the best deals and hotels for our customers so we're very sorry to hear that this hotel was not as you expected. We sincerely apologise for the inconvenience caused and hope you were still able to enjoy your holiday.
Please be advised that this part of the review platform is for customers to leave feedback on the service they received during the booking process, rather than the hotel itself. With that in mind, we hope you received excellent customer service when making the booking and that everything went smoothly on the run up to your holiday.
We apologise again that things weren't as you expected at the hotel. We would love the opportunity to find a better suited deal for you if you ever choose to book with us again.
Kind regards,
Helen