Any response will inevitably sound like an excuse. If you read the majority of comments posted about our service they nearly all comment on a swift delivery. However, sometimes, as in this case, we don't live up to a customer's expectations. When that happens we apologise and try harder to ensure that delays in despatch are avoided. We try to post all orders within two days of receipt but sometimes, despite our best efforts, we fail.
John@blotspens
