Dear Mark, I am very sorry that you are unhappy with your experience but I would like to thank you for taking the time to leave feedback as your comments will help us identify ways in which we can improve. Communication is something that we take pride in getting right so I am disappointed to hear that our service was lacking after an exchange of contracts . If you would like to go through the issue in more details please email me at nicholas.delicata@bopproperty.com. Kind regards, Nicholas
