Dear Mr Simas,Please accept my sincere apologies that you have found our service below what you expected, I am sorry that we have frustrated and annoyed you.
You are an extremely valued customer and as you know from your earlier dealing with us, generally we get it right. However, on this occasion we have not met your expectation and again I apologise
.I am glad that you found the fitters good and I will address the issues you have raised where you feel that we let you down; I will personally contact you to discuss these areas, this will help me to identify improvements and avoid disappointing you and others in the future.
Thank you for taking the time to share your thoughts with me.Sincerely.Allan Forbes - CEO
