Hello,
Thank you for your feedback.
Apologies your order did not arrive as expected.
As your order was placed after the next day delivery cutoff on the 27th of April, your order was processed and dispatched on the 28th and delivered on the 29th.
Unfortunately it appears your order was subject to a 24 hour courier delay as it arrived on the 30th of April. I can see your postage charge was refunded on the 29th of April and should now be back in your account.
Kind regards,
Brown Bag customer service team.