Hi there,
Thank you for sharing your feedback. I’m sorry to hear about the confusion regarding your policy details and the issues you’ve encountered.
After reviewing your case, all the quotes saved and the policy document you received indicated a $600 excess, which aligns with the details presented before payment. It appears there may have been a misunderstanding regarding the policy excess amount.
Regarding the additional premium required, this was necessary to adjust the policy to reflect a $0 excess, as you had initially requested. I understand this change may not have been anticipated.
Our policy terms do include a cancellation fee, which is standard for all cancellations, as noted in our terms and conditions. We strive to be transparent about these fees to avoid any surprises.
If you have any screenshots or documentation from the quotation process that show a $0 excess, please share them with us. We would be happy to review them further and assist you as needed.
If there’s anything more we can do to assist you or if you have further questions, please feel free to reach out to us directly. We value your feedback and are committed to improving our service.
Thank you for your understanding.
Xinn
Budget Direct Insurance
6221 2111 or help@budgetdirect.com.sg