Flare Care Duo

Thank you for sharing your positive review with us and we hope to see you again soon 💛

Thank you for your 5 star review 💛 So delighted to hear you're enjoying your skincare By Sarah for your dry flaky skin. We look forward to seeing you again soon.

Thank you for sharing your glowing 5 star review, we're always here and happy to help 🥰 If you need any further assistance, you can reach us anytime by contacting care@bysarahlondon.com.

We are very sorry to hear of your feedback and will be happy to offer further tips on how to best use the products if you contact us at care@bysarahlondon.com 😊

Thank you for sharing your review with us. These top tips can help: (1) Turn the product upside down and slowly pump the dispenser a few times; (2) The pump should work as normal, but if this does not work, simply repeat 2-3 more times. We're always here and happy to help if you have any other questions at all 💛

Thank you for your review of the Flare Care Duo, we're delighted to hear you're loving your skincare By Sarah 💛 When enjoying Maven and Miracle, we recommend these top tips: (1) Turn the product upside down and slowly pump the dispenser a few times, (2) The pump should work as normal, but if this does not work, simply repeat 2-3 more times. Do let us know how you get on, we're always here and happy to help 😊

Hi Sophie, thank you for taking the time to share your feedback with us. As a small business, we care deeply about our customers and work hard to deliver the best possible experience we can. Know that you can reach us any time at care@bysarahlondon.com and we'll be happy to offer personalised advice, just for you 😊 To help you enjoy your skincare By Sarah, we recommend following these steps: (1) Apply the Balancer to wet skin. Wet face with warm water and gently massage the cleanser into the face and neck, using upwards circular motions, and rinse thoroughly. (2) Spray the Reviver Hydrating Mist over cleansed, damp skin. Pat and press into the skin. (3) Apply a small amount of the Maven Daily Moisturiser to the face and neck and Miracle Eye Cream around the eye orbital. (4) Massage 1-2 pumps of the Ally Recovery Facial Oil and massage into the face and neck, working in upwards circular motions. (5) If you are using the Vitamin C+E Booster, you can mix with Maven moisturiser or alternate with your Ally facial oil. Enjoy the Saviour Moisture Mask a couple of times per week as a hydrating skin treatment. Apply to cleansed, damp skin for 10 minutes, then rinse. We hope this helps to improve your experience of your skincare routine, and are always here and happy to help if you have any other questions 💛

Thank you for your five star review, Melody. We're so pleased you're enjoying Maven and Miracle 💛

Thank you for your review of our Flare Care Duo 💛 When enjoying Maven and Miracle, we recommend these top tips: (1) Turn the product upside down and slowly pump the dispenser a few times, (2) The pump should work as normal, but if this does not work, simply repeat 2-3 more times. Do let us know how you get on. If you still have no luck, please email care@bysarahlondon.com and we'll be happy to help 😊

Thank you so much for your feedback and kind words about the By Sarah range 💛 We're delighted to hear that our natural skincare has been beneficial for your sensitive skin, especially given your recent treatments. We appreciate your comments regarding the packaging and this will be shared with our team. Feel free to reach us at care@bysarahlondon.com and we'll be happy to share some top tips too. Thank you for helping us improve, and we’re glad to have you as a happy customer.