Hi,
We apologise for the service you have received from the 3rd party courier service.
We have forwarded your case to their customer services team and hope this doesn't happen again.
We understand the courier delivery has soured your experience with us, but hope you enjoy your product.
We did offer to collect and replace the carpet which was 10cm short at our expense, but this offer was declined.
We do advise that our Delivery & Returns Policy and Terms & Conditions are read before purchasing.
Kind Regards,
CarpetShopOnline.co.uk