Hi Gerard,
Many thanks for your feedback, I am happy to hear that your online experience was good however the service you received through our shops is not acceptable, I will investigate this further and revert back directly to your email used at time of booking.
With our online site, we do offer exclusive discounts compared to the shops which are online offered if you book online, unfortunately we are unable to process one4all vouchers online, but for future reference if you call our dedicated online team on 01-8779827 the guys will assist with these types of voucher and bookings.
Gerard, at the moment we are looking for feedback on the online experience, which if Im correct was an enjoyable one for yourself, may I ask you to consider changing your rating on this feedback to reflect this as it has an adverse effect on our online site, and as advised I will most certainly be investigating your feedback on our shops.
Any questions or further notes please email me pkelly@cassidytravel.ie
Kind Regards
Paul
Web Development & Online Marketing Manager
The Cassidy Group