Hi Anthony,
Many thanks for the feedback, we are currently looking for feedback on the online booking experience you had when booking, I have had a look at your booking and can see no notes or emails to indicate that you have experienced any issues - can you let me know if this is correct,
If I could ask you to look at the rating you have given us to see if this is correct, if not and your experience was indeed good can I please be cheeky and ask you to think about changing the rating as it does affect us.
Kind Regards
Paul
Web Development & Online Marketing Manager
The Cassidy Group