Thanks for your recent comments regarding our products and service.
We are sorry to hear that you feel as though you have been let down in this instance, as we feel very strongly about the high level of customer service and technical support we offer to all of our customers.
I have looked into your case and have spoken with my colleague who dealt with your email. She actually tried to contact you at your office on the number that was provided, but unfortunately you were unavailable.
She replied via email to the address you contacted us on, the same day. She apologised for any inconvenience caused and also stated that we would be happy to offer you a free Next Day delivery service on your next order.
Regards
Chris
