Thank you for your feedback. CIPS issues eBooks to learners through their online system, preventing printing as they also provide hardcopy materials that learners can purchase. The DLC Training team will be happy to pass your feedback to CIPS. While you have rated us 2 stars due to the issue with the CIPS eBooks, it is great to see that the DLC Training team have been supportive, and we hope you will be encouraged to provide us with a higher rating based on our service in the future. Thank you once again.