Fabric Online Ulasan

Hi Sue. I asked one of my colleagues to chase this up with the courier for you this morning, and we have been assured that your order is out for delivery today, to be with you by 13:00 at the latest. If there are any issues at all with this, however, please do get back in touch. Our large parcel courier is under a bit of strain at the moment, but we are in touch with them on a daily basis to try to make sure there are as few delays as possible. As we were not able to get this to you as quickly as we usually do, however, I will be asking for a refund to be issued to you for the carriage paid on your order. We remain at your disposal if you have any questions or concerns in the meantime.

I am extremely sorry to learn about the delays with your order. DX have indeed been having a bit of trouble since we came back from the Christmas holidays – when we spoke with them last, however, they promised that they would be working through the weekend to clear the backlog.I have just tracked your order this morning, and it seems that they were able to do as promised and your order was delivered today at 09:15. If there are any issues with this, however, please do get in touch.Regarding our delivery options, unfortunately 80% of what we send out are rolls of fabric, which most couriers are unwilling to carry due to the size. We are looking into Royal Mail and/or Parcelforce as an option for those few orders which can be folded into a small parcel however, which may be something to look forward to.Given the issues with this delivery, I will be asking for a refund to be issued for the carriage that you paid on your order. We agree that customers should not be expected to pay for sub-standard service, and we will be asking DX to do the same.We remain at your disposal if you have any follow-up questions or concerns.