We are sorry to learn of the delay with your order. The item ordered is from our Postal range, and we do advise online that these items cannot be guaranteed for delivery on the date requested. As the bouquet delivered was of poor quality, we would have been more than happy to replace it with our apologies. In light of this, please contact us at customerservice@flowersdirect.co.uk at the earliest, to arrange for a complimentary bouquet to be sent to the recipient.
