Dear Ana,
Where to start!? You have taken a huge amount of effort to write such a sterling review - thank you! Charlie and I are extremely pleased that you found such positives in the way we work, especially Charlie's efforts.
Your comments help us show future clients that we try to be different and for you to take the time out of your day in this way means a lot - once again, I am very thankful.
You may or not know but we have just promoted Charlie to be our leasing Director so rest assured he will be taking the same care and attention with our team, and passing his customer service skills to them on a daily basis.
Have a great day.
Best regards,
James Perry
Managing Director