Hey Abdulkadeerkhan,
Allow me to apologize for the discrepancy in what you received versus what you had booked. We can understand how frustrating this must have been on the day of your experience. Rest assured that, as soon as you brought this to our attention, we pursued the matter rigorously with the operator who had issued your tickets, as well as the Park and, in the meanwhile, issued a refund to make up for the difference between what you got and paid.
It was after a thorough investigation that the Park got back to us and told us that though our operator issued the correct tickets, the entirety of the package did not reflect in the park's system due to technical issues they were facing. It was only then that they offered us a partial refund for this booking.
The refund has most definitely been processed and debited from our funds to be returned to you. We have emailed you a copy of the receipt of this partial refund as proof of the same and hope that this will assist you and your bank/card company in tracking down this reversal of funds. Please let us know if we can be of any further assistance to you in this regard. We are, as always, happy to help.
Sincerely,
Viraaj
Head- Customer Success
