Hi there, thank you for your feedback and we are so pleased to hear your thoughts about our service. I deeply apologize for the inconvenience it has caused you, and we ask for your understanding due to some instances that we cannot control. As mentioned on our follow-up email, we usually don't ship to Canada as doing so presents various issues, risks and delays, but this shipping option was made available for a short time last month which was when you placed your order. On the other hand, we waived the extra fees for shipment to make amends for the delay and to make sure that your order will be shipped accordingly as we don't want to risk further your order to an unreliable carrier. Once again, I offer our sincere apologies and hopes that this incident doesn't dissuade you from visiting us again in the future. Thank you and have a wonderful day.