Hi, thanks for the feedback. We deeply apologize for the confusion this has caused to you. As mentioned in our follow up email, we had been experiencing unforseen circumstances that resulted to delay in fulfillment with our product partner which is why we weren't able to coordinate this to you ahead of time. I assure you that this is not our usual level of service that we usually provide to our customers. Once again, I offer our sincere apologies for our lack of communication on this occasion. On the bright side, we are very glad that your order finally arrived to you. We are happy with your feedback despite what happened during the in-transit period. Please let us know if you have other inquiries that you'd like us to address and we'd be happy to have you back here at BuyMeOnce. Thank you. Julz