Invopak Ulasan

Afternoon Neil, I really appreciate you taking the time out on a Monday morning to leave your review of Invopak. I can see your company has been a customer of ours for over 10 years now and to receive a five star rating is very humbling for us all.

We pride ourselves on providing world class service to our customers not only the first time we speak with you but consistently across the board every time, no matter what our customers need. It's fantastic to see that this value we have embedded within Invopak has seen you be our cherished customer for a very long time.

I'll be sure to pass on your comments to Linzi & Adam who look after your account, I know they both take a great sense of responsibility and pride in ensuring things are world class for every single one of their customers and we look forward to this continuing in the future.

Have a nice day.

Good morning Melvin, many thanks for your positive review, to know that this is how you and Gresolvent think about us after over 10 years of trading is fantastic to hear.

The things that you have mentioned; "friendly and reliable", "a great range of products", "prompt deliveries" and "friendly drivers" are what we pride ourselves on here. 

Like you, we are a family run business and what you think of us is important, 'Delivering our Customers products to market with confidence is our overall purpose'.

We care about the success of our Customers businesses and I can see that we're making that quite clear in your eyes.

I will pass on your comments to both Amy and Oliver as I know you have a great relationship with both of them and they will be proud to know they are making a difference to you and Gresolvent.

Have a fantastic day. 

Hi Lesley, many thanks for taking the time out to review us and I'm happy to hear that the procedures we have in place are working from start to finish. 

From a customer point of view we want this process to be as easy as possible; you place the order and the goods arrive on the specified date. 

The amount of work that goes on behind the scenes in order for this to happen is a real eye opener. We call it the 'Customer Experience Relay Track' here at Invopak. Did you know that there are 24 steps within this process? 24 steps from you initially hearing about us and placing your order to that of you receiving your goods and the associated invoice. Your journey of purchasing from us includes 9 different departments in one way or another!

24 steps and 9 different departments all ensuring we deliver your goods to you with confidence. 

Hi Jayne, "Excellent service as always" is music to our ears, especially from a Customer who has traded with us over 10 Years (sounds like the start to a poem doesn't it? - not intentional!). 

To receive such a positive review from a long serving customer like you (I'm still going!) just shows we're not only doing things correctly now, but have consistently done so over many years.

Your continuous support is what makes our job easier and for that we thank you. We treat every customer uniquely and aim to be flexible to their needs and I do hope this has been the case?

I had great pleasure in informing both Aaron & Tommy of your thoughts personally as they were both within the office today, here's to the next 10 years + ............... have a fabulous day (I'm here all week!).

Hi Kat,

Firstly thanks for taking the time to review your experience with us at Invopak, it's great to read your thoughts towards our products and service. This kind of detail will really help frame our World Class Customer Experience,  feedback from our customers is paramount on building our consistency and making sure we are in fact, world class every time.

I'd like to gain one more bit of feedback from yourself if possible....what would have made us five stars?

Only you can help us take our service to that next level so I'd love to hear from you directly, I'll give you a call or a quick email later today so I can get your insight. Once again thank you for taking the time out of your day to review your experience with us.

Hi Douglas, many thanks for your time today on the phone. 

I am really sorry to hear about the issue you have had with us, this being that of a shortfall on your recent order. I was really surprised to hear that you have been invited to buy lots in excess of your requirement as this is not what I would expect from my Customer focused team.

We have in place a non-conformity procedure where all picking errors are reported and followed up with a stock check in order to highlight any potential errors that may have occurred. Can I please ask that if you do feel any future orders have been delivered with a shortfall that this is brought to our attention as soon as possible, so we can do these necessary checks and rectify.

As discussed, moving forward I have placed you on our internal watch list to ensure the quantity ordered is exactly what arrives.