Hi Amir.
Firstly please can I apologise with regards the issue you raised, this being with your requested collection on the 6th of July.
As discussed with you in person on the 8th of July I would like to make it clear to yourself that this incident has been discussed with the Customer Service Advisors to ensure this situation doesn't happen again.
Here at Invopak our purpose is that of 'Delivering our Customers Products to Market with Confidence', I do however realise that in this case we let you down.
Our Customers are our main priority and we learn from our mistakes, putting in place ways to ensure this doesn't happen again.
Finally, can I once again apologise and also thank you for your time to discuss this matter.
I look forward to us growing our businesses together moving forward and if you require any further assistance then please do not hesitate to contact me.
Kind regards,
Stuart Rolfe.
Customer Service Improvement Manager.
0161 366 4451.