Italian Breaks Ulasan

Many thanks for your feedback it is very much appreciated to help us improve our service.  

I wanted to address the points raised if that’s ok – With regard to the sun loungers, we normally do not crowd the pool area with 9 sunbeds just to allow more space, also you were only two people so we did not provide the extra sun beds. That said of course when the house is full all beds are provided.  

On the oven, I understand our local contact Dario arranged for someone to go and look at the oven for you but it turned out it was working but rather it was proving difficult to operate. Dario will be sure to show guests going forward how to use the oven from the start. In addition I’m sorry you felt the kitchen was insufficient, Dario is at guests disposal to provide any extras or have anything changed or fixed immediately. Until now the issue had not been raised, so I’m very grateful for this note as the kitchen is now being checked over and the owner will replace, fix and add any utensils that are required.

I am sorry you were disturbed by the sound of the train, at the time of the description the service had been suspended (it is running between Siracusa and Fontane Bianche a quiet beach location) we will amend this now. It is a short train that passes infrequently during the day lasting around3 - 5 seconds. The villa has been rented solidly since 24th May this year and nobody has mentioned anything about the train to us or Dario so we are very sorry for any inconvenience caused.  

Lastly with regard to the Wifi, I’m afraid we do not mention there is Wifi in the villa as there is not.  I thank you once again for this valuable feedback so we can improve the property.

Many thanks for your feedback, it is extremely valuable to us. We have now changed the description which previously noted the house as suitable without a car.

Sincere apologies for the pool, it hasn't been mentioned to us so far with the villa having been fully booked all summer and with a telephone call we would have sorted the problem (it's for emergencies like these we do leave contact numbers for us and ask clients to contact us directly should there be any issues with the property) so I'm sorry we weren't able to intervene here.

Upon receiving your review I have contacted the owner with regard to the arrival charge, we would be happy to refund you the €20 if you arrived by 8pm and I will email you now on this. She did mention they offered you a breakfast and a dinner as well as some other gestures in the house, so we do hope overall it was a pleasant stay.

I thank you once again for your feedback as it really helps us improve for future customers.

Dear Mrs Hauvik,

Many thanks for this it is very helpful indeed and I have passed this onto the managers of Casa Anna Quadri to increase the amount of kitchen utensils available in the property for guests to use.

All the best,

Italian Breaks Ltd