Dear Mr Bailey, thank you for your feedback. We are sorry that you did not find the house up to your expectations. We did indeed try to find you something suitable for your request that was within your budget, specifically, air conditioning. At the time of your booking we mentioned that Casa Mirra does not have air conditioning and we did say that, instead, we can provide you with an air cooler and fans, which we did. An air cooler, of course, will not be as effective as an air conditioning machine and you did encounter higher than normal temperatures this summer, which was unfortunate, however, I would like to point out that an air conditioning machine was never promised. We do hope you still had a nice holiday nonetheless. Best regards, Italian Breaks.