Dear Katherine
Thank you for taking the time to leave a review. As an independent business that relies and values customer reviews and works hard to exceed expectations and not disappoint, I am saddened to receive a 1-star review, especially as you state it’s because you haven’t received your order, when at the time you placed your order on 27th December, you were informed that shipping would be from the 15th of January. Added to this, it does state on the website that international deliveries take 7-14 working days, so this is the time you would need to allow from the 15th. You left your review on 5th January. Since you placed your order, the Uk has also gone into Lockdown, however, we are still working hard to get orders out to our customers as advertised and I see no reason why you shouldn’t still get your order within the advertised delivery time, but if for any reason it wasn’t possible to achieve our customers expected delivery dates, we would always get in touch directly to advise them accordingly. Please reach out to us via email if you have any concerns or wish to discuss further. Your understanding and patience are truly valued at this time.
Kind Regards Kitty McCall
