We're so sorry to hear about your bad experience, but thank you for taking the time to write this review. The information which you have relayed has been passed on to ensure that there will be no repeat of the same situation. We’re normally known for our proficiency, and we regret that we missed the mark at this occasion. We further apologise that you have been inundated with emails, but we're happy to confirm that you have been successfully unsubscribed and you will not receive further emails. Please feel free to reach out if there is anything we can do to help remedy your experience. Ruth.