Thank you for taking the time to fill in the feedback form. It is stated in our Terms and Conditions, under the delivery and returns section of the website, that you pay the costs of sending any goods back to us for a refund or exchange (unless faulty). We are sorry if this was not made clear for you.
It is unfortunate to hear that the cheerful was not suitable for you, as it is one our biggest sellers at the moment, but happy you are pleased with the Elevate.
Why not like us on Facebook and Twitter to take advantage of great offers on our products in the future.
Simon Grigg - M.D.