I'm looking into why this didn't arrive and will respond in more detail to you soon.
Simon Grigg - M.D.
I've looked in to your order, which we received on the 5th of May and sent on the 7th of May. Unfortunately this was lost in the post - a very rare thing to happen, but very occasionally does. Then to make things worse, the Elevate is a discontinued style, as normally we would replace the shoe for you, but you had the last shoe we had in this size. Your notes say you were going to chose another style? I'd be happy to send this to you as a discounted rate as a goodwill gesture.