Loom & Last Ulasan

Thank you for taking the time to leave us feedback and we're really pleased to hear you are happy with our service and curtains. We're also happy you liked the complimentary curtain hooks! We just like to be able to provide all the bits you need to get your new curtains up as soon as possible.

Super to hear you are happy with your curtains and that you are enjoying the properties of the blackout lining! Thank you taking the time to leave us feedback and we hope to hear from you again.

thank you for taking the time to leave us your feedback and great to hear you are happy with your curtains. I'm not sure how long your curtains have been hanging but don't worry, the creases will drop out in time. We'd expect a couple of weeks to be normal. We don't recommend you iron them in case of damage from steam (full detail on fabric care is available the website). The only thing I can think of is that because the curtains are extra long, they might be puddling on the floor so there is less tension on the fabric to pull out the creases. If you can hang them somewhere where they can be full length without touching the floor (such as over a banister?) for a day or two this might speed up the process. Do feel free to get in contact if you have any questions.

thank you for taking the time to leave your feedback and we're glad to hear you are happy with your curtains. We're sorry if you were confused by our delivery charges. All our Ready Made curtains are delivered free of charge (as yours were) and have free returns via courier collection. All of our other products, such as Made to Measure curtains and blinds have a £10 delivery charge. I hope this clarifies.

thanks for taking the time to leave us feedback and we're pleased you are happy with your curtains! We are one of the few companies offering a wide variety of widths and lengths (including extra long like yours) so its good to hear we're hitting the mark.

many thanks for taking the time to respond with your feedback and we're sorry to hear you are having problems with the mechanism of your Roman Blind. I understand you spoke with my colleague this morning and she is assisting you in fixing the issue but for a bit of background we have recently had to change the chains we use to comply with child safety legislation. Chains must now be of regulation height which can have an impact on drop/chain tension ratio; I.e. if you have a short chain and a long drop then this can make the blind harder to pull up and down. We can help this with a change in gearing mechanisms (though this can also have the effect of taking longer to wind the blind up and down) and we are working to find the optimum combination.