Good morning,
Thank you for taking the time to leave this review for us and for also choosing to place your order for your new Ted Baker Suitcase with us. Unfortunately, we have indeed received some negative reviews on Trust Pilot. All of the issues stated on Trust Pilot were resolved with those customers in a very efficient manner but the reviews were obviously not updated, which is a shame because it is not a true representation of our customer service team.
Anyhow, I'm delighted to see that you found our service to be great and I'll ensure that I pass your comments on to our customer service team, especially to our fabulous telephone support team! They'll be delighted to read your comments.
Wishing you all the best,
Sarah