Hello S,
We appreciate your feedback and are sorry your children's ski lessons didn't meet your expectations.
At New Generation, our guests' satisfaction is our top priority, and we apologize for not meeting your expectations this time. We have shared your feedback with our team so they fully understand the situation and its impact to identify what can be done to prevent this from happening again.
A Customer Support team member will contact you with an appropriate solution next week. We apologize for dropping the ball this time, and we hope you'll give us another chance.
Have a great day,
Melissa