Hi there,
Thank you for sharing your review with us, I am deeply sorry to hear about any inconveniences caused during your interaction. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
We would like the opportunity to contact you and go through your policy with you. Can you please confirm if you would like to be contacted and I can arrange for one of our team members to be in touch.
I have passed along your review for feedback purposes.
Kind regards,
Scott