Dear Mr Aylwin-Foster,
Thank you for taking the time to provide us with your review and also feedback. I am delighted to read that Katie has been able to deliver such a high level of service to you through her conscientious approach but take into account your comments where you state that you are not convinced this applies throughout the whole company. I can assure you that here at Romans we do always attempt to deliver the highest level of service to our customers.
We take on board your comments where you relay that you would like to see a more joined up approach between Sales and Lettings within the business. As I'm sure you understand the Lettings team deal primarily with Tenants, Landlords and rented properties and the Sales team deal with the sale a property. Due to their different customers it is for this reason the teams may not always seem coordinated but I can assure you as a business we recognise the importance of the relationship between these 2 parts of the business as there are times when Tenants who are renting may elect to purchase a property and Landlords who were initially selling their property instead decide to rent this out and therefore the other teams expertise and input of the local market whether Sales or Lettings would be required.
Once again thank you for taking the time to provide us with your feedback.
Kind Regards
Joseph Gilliland
Customer Care Manager
