Sail and Ski tidak lagi menjadi pelanggan aktif Feefo
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Pelanggan Tepercaya
9 years ago
Tanggal pembelian: 04/03/2015
Helpful and friendly staff. Prompt service and in this case, a prompt refund on return of an incorrect/faulty product. I would definitely use again.
Ulasan produk
Very comfortable and a great fit. Sadly, it was the wrong product (so a little bulky and heavy for my needs) and there was a flaw on the stitching on part of the inner mesh. Overall, however, I was im
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Pelanggan Tepercaya
9 years ago
Tanggal pembelian: 03/03/2015
Fast and very professional service.Highly recommend SailandSki
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Pelanggan Tepercaya
9 years ago
Tanggal pembelian: 05/03/2015
Paid for Saturday delivery, however, it was processed at next day delivery. People make mistakes I understand that, but when I raised the issue via email was told "there's nothing I can do" and did no
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Sail and Ski
Sail and Ski
9 years ago
I am very sorry to hear this. I have looked in to the case and some of this feedback has been taken a little out of context from the e-mail we sent to you on the day of the issue. We admitted fault but said that there is "nothing we can do" as it was a Saturday already and the next day we could possibly change the delivery to arrive on was the Monday, which it was already scheduled to do. Therefore we felt that saying there was nothing more we could do to rectify our mistake was a fair and realistic view of the situation.
However, you should have had a full refund of the £11.99 (which is now done) and should have been told to ask us to cover the cost of the item being returned to us. We are more than happy to cover this cost if you would like to e-mail us to info@sailandski.co.uk to re-claim the postage as you should not be out of pocket at all for what is our error in shipment date.
I hope this helps
Phil Murphy
Managing Director
www.sailandski.co.uk
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Pelanggan Tepercaya
9 years ago
Tanggal pembelian: 10/03/2015
Fast and efficient service, the shop chased up the courier when there was some communication issues sending me multiple texts. great service
Ulasan produk
Love the new board, hope it looses some stiffness over time and as I ride it to have even more fun on the mountain
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Pelanggan Tepercaya
9 years ago
Tanggal pembelian: 12/02/2015
Competitive on price!
Friendly and knowledgable staff who bent over backwards to help me!
Arrived even quicker than expected
Ulasan produk
The perfect ski for my style of skiing!
Great in powder and can be skiied hard through crud and on piste!
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Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
