Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

Serenata Flowers Ulasan | Ulasan Layanan Pelanggan untuk https://www.feefo.com/reviews/serenata-flowers | Feefo

Menampilkan seluruh 346,307 ulasan

Pelanggan Tepercaya

12 years ago

Tanggal pembelian: 10/08/2011

service was good but when it came down to finding out where my flowers where during the delivery stages, they weren't very helpful on that front

Ulasan produk

Pelanggan Tepercaya

12 years ago

Tanggal pembelian: 20/07/2011

Liked the messages and updates

SerenataFlowers.com

Serenata Flowers

12 years ago

Thank you for your feedback. We are sorry to hear that you were disappointed with the size of the balloon. Due to the feedback we have been issued our IT team have now added more information regarding the balloon to make it clearer to our customers of the exact size to avoid any disappointment in the future. We have contacted you via your Serenata log in as well which will hopefully resolve the issue. Kind regards, Customer Services Team Serenata Flowers

Ulasan produk

Pelanggan Tepercaya

12 years ago

Tanggal pembelian: 11/10/2011

From the time the flowers left the shop and till when they were delivered they emailed me to advise of progress.

Ulasan produk

Pelanggan Tepercaya

12 years ago

Tanggal pembelian: 29/09/2011

Thedelivery man was miserable

SerenataFlowers.com

Serenata Flowers

12 years ago

Thank you for your feedback. I am sorry to hear you are not enirely happy with the quantity of flowers received in the bouquet. If you would like us to investigate this further for you please do not hesitate to contact us. Kind Regards Serenata Customer Services Team

Ulasan produk

Pelanggan Tepercaya

12 years ago

Tanggal pembelian: 14/09/2011

Excellent customer service.

SerenataFlowers.com

Serenata Flowers

12 years ago

Thank you for feedback and for your positive comments on the customer service. Please be advised our IT department have made clearer the dimesnions or the balloon on the product description. Kind Regards Serenata Customer Services

Ulasan produk

Pelanggan Tepercaya

12 years ago

Tanggal pembelian: 04/08/2011

Upon ordering a confirmation email was sent and that was all. No delivery tracking was working and delivery was terrible. I thought flowers being the fresh product they are would be delivered soon af

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SerenataFlowers.com

Serenata Flowers

12 years ago

Thank you for your feedback. I am sorry to hear that the delivery of your flowers were later than those in our standard delivery times. Unfortunately when the couriers first attempted delivery there was no access to the property so they re attempted later on in the day to ensure the recipient received the gift on the selected day. Please accept our apologies for the inconvienence this has caused you. Kind Regards Serenata Customer Services Team

Ulasan produk

Pelanggan Tepercaya

12 years ago

Tanggal pembelian: 11/10/2011

Very Good

Ulasan produk

Pelanggan Tepercaya

12 years ago

Tanggal pembelian: 10/09/2011

Very poor and very small looking bunch of flowers! Were nothing like picture, died very quickly. Were like something you would get from a garage for £5 very disappointed .

SerenataFlowers.com

Serenata Flowers

12 years ago

Thank you for your feedback. This is not the kind of service we wish to provide our customers as we aim to please when all of our products are received. I will ensure your comments our passed on to our production team to so all bouquets are sent out to the highest quality. Please feel free to contact us again if we can be of anymore assistance. Kind Regards Serenata Customer Services Team

Ulasan produk

Pelanggan Tepercaya

12 years ago

Tanggal pembelian: 30/08/2011

I was very happy with the service from Serenata and will use them again. As I live abroad, I often send gifts to my family and it's good to know that there is a reliable company I can use. As I had a

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Ulasan produk

Pelanggan Tepercaya

12 years ago

Tanggal pembelian: 12/10/2011

.very good service, have every confidence that order will be delivered on time and flowers will be excellent

Ulasan produk

Belum menerima undangan ulasan?

Tentang Serenata Flowers

Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.

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No. 11, L-Ufficcji, Ground Floor, Misrah 28 ta' Frar 1883, Birkirkara, Northern Harbour District, BKR1501, Malta

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Bagaimana ulasan Feefo dikumpulkan?

Siapa saja yang dapat menulis ulasan Feefo?

Bagaimana cara kami memverifikasi ulasan?

Bagaimana kami menangani ulasan palsu?