We're so sorry to hear that the parcel arrived damaged and thank you for taking the time to speak to us on the telephone a moment ago. We do take matters such as this very seriously as our customers satisfaction is of upmost importance, and, as discussed, a replacement hamper has now been dispatched to be sent directly to your sister with your personalised message card. Should you have any questions regarding this delivery, please do not hesitate to contact us.
With kind regards
Spicers Customer Care