As you are aware from a recent email received, Spicers of Hythe are currently looking into using FeeFo for our customer reviews and we are very grateful that you have taken the time to respond to this email. As a small family business we take our customer feedback very seriously, both positive and negative and please may we firstly apologise that you weren’t contacted back when you emailed us on 21st December.
Due to the sheer number of emails received over the Christmas period it seems that yours may have slipped through the net, something which shouldn’t happen and that will definitely be looked into improving on for the future.
We are thrilled that you were more than happy with the quality of the hamper received, and so as a gesture of goodwill, may we offer you a 25% voucher to be redeemed off the cost of your next order for hampers with us we will email you directly with the voucher code and to further apologise for this we will now refund the cost of the delivery for the original order back onto your card.
With kind regards
Spicers Customer Care
