Thank you for the kind feedback on your recent order.
I am sorry to hear that one of your glasses was broken upon arrival. As you pointed out, our driver did notice this and immediately phoned it through to our customer services department.
So you are aware, we did then credit your account for the value of the broken glass, therefore your account with ourselves currently stands £0.95 in credit which can be discounted off any future orders.
Please accept my apologies that this was not highlighted to you at the time and neither the option to have the credit applied back to the card with which you paid or a replacement glass was not offered to you.
If you would like to avail of one of these options rather than use the credit against a future order, please do not hesitate to let me know and i would be more than happy to do this for you
Kind regards,
Peter Crossen,
Customer Services Manager
