Stephensons Ulasan

Thank you for your feedback on our white economy plates. Please let me apologise that the sizings were incorrect. Sometimes our suppliers will send us through items either in inches or in cms, we will then try our best to convert these measurements for the benefit of our customers who would like to see one or the other. Unfortunately if the manufacturers have 'rounded up' this can lead to inaccuracys in our conversion which seems may have happened in this instance. We have ammended this on our website to avoid any further confusion Please also let me apologise that due to the unfortunate timing of your query coinciding with a number of personel changes within the customer services department, a resolution for you was unneccessarily delayed. I am extremely glad to hear that your experience when calling up our customer services team was a friendly and helpful one, i do however acknowledge that this must be followed up with swift action and we will endevour to ensure that your experience is not repeated going forward. Thank you again for your helpful feedback and kind comments on the customer services team Kind regards, Peter Crossen, Customer Services Manager

Firstly, many thanks for taking the time to provide us with your feedback. I am disappointed to see that your order has not made it to you in a more timely manner. I have looked into this amd it seems that we did get the goods out to you on 09/06, however our carrier was unable to successfully complete the delivery. At the time we did try and call you however our attempts to talk to you were unsuccessful. I have tried again this morning to call so as to arrange a suitable time to get your order to you or indeed arrange a full refund if you no longer require your goods but again this was unsuccessful If you would be so kind as to call me on 0161 483 6256 i would be extremely keen to assist you with resolving your outstanding order and to apologise for the length of time this has taken Many Thanks Kind regards, Peter Crossen, Customer Services Manager

Firstly, many thanks for taking the time to provide us with your feedback. I am disappointed to see that your order has not made it to you in a more timely manner. I have looked into this amd it seems that we did get the goods out to you on 09/06, however our carrier was unable to successfully complete the delivery. At the time we did try and call you however our attempts to talk to you were unsuccessful. I have tried again this morning to call so as to arrange a suitable time to get your order to you or indeed arrange a full refund if you no longer require your goods but again this was unsuccessful Kind regards, Peter Crossen, Customer Services Manager