Thank you firstly for taking the time to provide us with your feedback.
May I also apologise for the delay of your order and the lack of communication we have provided you in relation to this delay.
As you have pointed out the Kilner dispensers have proved an extremely popular item and as such we have quite a number of customers awaiting the arrival of the new stock expected in early August
Unfortunately due to the demand it has proved difficult to call our customers regularly to keep you updated on the expected arrival of the new stock. However, although we have attempted to keep everyone updated via our website notices on the products page, we do recognise that we should be keeping you as our customer informed in a more proactive way.
As of August our Customer Services Department will be adding an extra member of staff to our team, with this added resource we will be ensuring that we place added focus on keeping our customers updated on delayed products and assisting you in any way we can to minimise the impact
Again please accept my apoligies and a committment to improve this process on an ongoing basis
Kind regards,
Peter Crossen,
Customer Services Manager
