Product is worth 5stars and is beautifully made. Customer service is worth 1star, they dont respond to all emails and dont ask permission before they use photos of personalised items on website and d
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Vicky
The Alphabet Gift Shop
4 years ago
Hi, I am so sorry that a photograph of your cushion was used on one of our other platforms, please be assured that this has now been removed. Regarding the communication, our records show that all of your emails we replied to, however, I can see that there was a misunderstanding regarding the cushion complaint for which I can only apologise.
Ulasan produk
Didn't receive taupe cushion as material wasnt available replacement was lovely.
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Bagikan
CK
Chandrika Krishna
4 years ago
Tanggal pembelian: 12/08/2020
Apa yang dikatakan Chandrika Krishna tentang The Alphabet Gift Shop:
Incorrect order delivered and we had to return the product
Vicky
The Alphabet Gift Shop
4 years ago
Hi Chandrika,
I'm so sorry that we didn't get your order right first time and it had to be returned. I understand that we sent the correct item out immediately and enclosed a pre-paid post bag for the return.
Ulasan produk
Incorrect order delivered and returning product wasnt straightforward and very inconvenient
Vicky
The Alphabet Gift Shop
4 years ago
Hi Chandrika,I was not aware of any issues with this particular bag, however, I have addressed your comments about the service you received on your service review.
Incorrect delivery, retuning wasn't convenient
Vicky
The Alphabet Gift Shop
4 years ago
Hi Chandrika,I hope that you now received this bag correctly and are happy with the quality and look of the bag. I have addressed your comments about the service you received on your service review.
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AC
angela congdon
4 years ago
Tanggal pembelian: 27/07/2020
Apa yang dikatakan angela congdon tentang The Alphabet Gift Shop:
Very pleased
Ulasan produk
0
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Pelanggan Tepercaya
4 years ago
Tanggal pembelian: 19/07/2020
Excellent service- arrived quickly. Excellent quality and lovely personalisation.
Ulasan produk
Perfect! Lovely gift for new baby
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MC
Michele Cheetham
4 years ago
Tanggal pembelian: 21/07/2020
Apa yang dikatakan Michele Cheetham tentang The Alphabet Gift Shop:
Good service lovely product would recommend to others
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GU
Guest
4 years ago
Tanggal pembelian: 04/07/2020
Apa yang dikatakan Guest tentang The Alphabet Gift Shop:
Ordered without a problem. I don't remember seeing a projected delivery date. I know things are currently delayed but I ended up emailing on 16/07 - I did have a reply, which was great on 17/07 to s
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Vicky
The Alphabet Gift Shop
4 years ago
Thank you for your feedback. I'm sorry to hear that the service you received was not up to our usual high standards and that you didn't receive the communications expected. We are looking in to why you didn't receive the dispatch email. I was, however, pleased to see that you were happy with your order once it arrived.
Ulasan produk
Product exactly as per website and how I had imagined, thank you.
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Pelanggan Tepercaya
4 years ago
Tanggal pembelian: 14/07/2020
Excellent received promptly
Ulasan produk
Pleased with embroidered name.
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Bagikan
Pelanggan Tepercaya
4 years ago
Tanggal pembelian: 03/07/2020
Nice item however no communication from Alphabet with regard to despatch.
Did not respond to email either 🙁
Vicky
The Alphabet Gift Shop
4 years ago
Hi,I am so sorry to hear that you didn't receive a reply to your email, please accept my apologies for this oversight. Regarding dispatch, you should have received an email notification when you're order left us with a tracking number. I was, however, glad to hear that you were happy with the product when it arrived.
Best wishes,
Victoria
Ulasan produk
Purchased as a gift for a friend - I’m sure it will be well received!
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FL
First Last
4 years ago
Tanggal pembelian: 24/03/2020
Apa yang dikatakan First Last tentang The Alphabet Gift Shop:
A very good experience
Ulasan produk
A very good experience!!!
0
Bagikan
DM
Dave Martin
5 years ago
Tanggal pembelian: 11/09/2019
Apa yang dikatakan Dave Martin tentang The Alphabet Gift Shop:
Our mission is to surprise and delight every customer every day, so when we buy for our shops and for our website we look for beautifully made, thoughtfully designed, inspiring products that we would love to have in our own homes.
Products that are made in the UK, and specifically in Derbyshire & Staffordshire are particularly appealing and we are constantly amazed at the skill and talent of our local designer makers. Our own Alph & Betty collection of bags, cushions, aprons and baby gifts are lovingly designed and made at our Burton-on-Trent studio and are all created to allow for the addition of embroidered or printed personalization.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Our mission is to surprise and delight every customer every day, so when we buy for our shops and for our website we look for beautifully made, thoughtfully designed, inspiring products that we would love to have in our own homes.
Products that are made in the UK, and specifically in Derbyshire & Staffordshire are particularly appealing and we are constantly amazed at the skill and talent of our local designer makers. Our own Alph & Betty collection of bags, cushions, aprons and baby gifts are lovingly designed and made at our Burton-on-Trent studio and are all created to allow for the addition of embroidered or printed personalization.
