Dear Guest,Thank you so much for this valuable feedback. It was really unfortunate that the elevator wasn't working during your stay. However, we are extremely glad we were able to find the best resolution for you all and that you accepted our compensation. As communicated to you via email, we have passed this information to the property manager who is taking the required steps to address the points you have mentioned in this review.Again, thank you so much for your feedback and we truly hope to have the opportunity to show you our improvements.Best wishes,Davide and The Edinburgh Address Team