Dear Guest,Thank you for sending us this valuable feedback. We are glad you found the apartment comfortable, secure and well-located. On the other hand, we are sorry to hear about some aspects of the apartment and we will investigate the points raised. Of course we will send all these relevant points to the host.
Regarding the damage deposit, we refund it 7 days after departure to help the host checking the apartment for any damages and for our small team dealing with any investigation.
Again, thank you for this valuable feedback and we will get in touch about your experience.
Wishing you a lovely day,Guest Relations Team