The Edinburgh Address Ulasan

Hi there,

We appreciate your time in writing us a review. We are glad to hear your booking process was simple and the information provided was full. The location of the West End Retreat is truly excellent, and we are pleased this allowed you to explore the city. Furthermore, we are glad to hear you were happy with the help which you received during your visit and that this resolved the Wi-Fi issue.

We look forward to hosting you again in the future.

Kindest Regards,
The Edinburgh Address

Hi,

Thank you so much for taking the time to write us a 5-star review.
We are thrilled to hear your kind words about both The Edinburgh Address and the property manager, who we will pass on your complements to. We must agree that the Victorian Townhouse is a gorgeous home and we are very pleased you enjoyed the property and vibrant surrounding area.

We hope to welcome you back to stay with us soon.

Kindest Regards,
The Edinburgh Address

Hi,

We really appreciate you taking the time to write us a 5 star review and are thrilled that you enjoyed your stay in The Panoramic Penthouse @ Quartermile. It is wonderful to hear that you had a relaxing visit, enjoyed the breath-taking views and found our services helpful. You were truly wonderful guests and we enjoyed hosting your visit.

We look forward to welcoming you back soon.

Kindest Regards,
The Edinburgh Address

Dear Guest,

Thank you so much for leaving us this 5 star positive review. We are glad that you and your family enjoyed your stay and are happy with our service. You have been great guests and we hope to see you all again soon. Let us know if you are planning on visiting Edinburgh again and we will give you a Repeat Guest Discount to use or share.

All the best,
The Edinburgh Address Team

Thank you so much for leaving us this lovely 5 star review
We are so glad you liked our service and enjoyed your stay. We agree with you, this townhouse is beautiful and ideal to explore Edinburgh or to relax and wander around the fantastic local area.
We hope to see you all again soon.

Kindest Regards,
The Edinburgh Address

Dear Diane, Thank you for this lovely 5 star review. It makes us really happy to know you all loved the apartment and liked our service. We agree with you, this home is really beautiful. We hope to having you stay with us again soon. If you will come back remember to use your repeat guest discount on your next booking. Thank you for staying with us. All the best, The Edinburgh Address

Dear Guest, thank you for taking the time to write this feedback. We are really disappointed in knowing you had a negative experience and this level of discontent is a shock to us. Although previous guests enjoyed their stay in this home, we are taking this feedback seriously and we are looking in to all your points. It is frustrating that we weren’t aware of your discontent during your stay, as we would have done our very best to help you. We would have sent the cleaners back, have someone to assist you and even tried to move you to another property. Unfortunately this doesn’t change that you won’t stay with us again and it is a huge disappointment for our team. Again, thank you for this valuable feedback and we will be in touch following us looking into your points raised. Kind Regards Guest Relations Team

Dear Clare,
Thank so much you for leaving us this lovely 5 star review.

We are extremely glad to have you back and it makes us happy to know you are satisfied with our service and apartment. We noticed you did not used the repeat discount on this booking. When you will book with us again, we will make sure the discount code has been added and give you a complementary bubbly.

We are looking forward to welcoming you back soon.

All the best,
The Edinburgh Address

Dear Andrea,
Thank you so much for taking the time to leave us this lovely 5 stars review.

We are delighted to know you are happy with out booking system and loved our apartment. We agree with you, this is a beautiful and comfortable home, conveniently located in the city centre.
Again, thank you for this fantastic review and we hope you welcoming you all back soon. Let us know and we will add a Repeat Guest Discount on your next booking.

All the best,
The Edinburgh Address