Thank you so much for your feedback.
We are extremely sorry to hear that you left with discontent. We want every guest to have the very best experience when they stay with us.
We are investigating some of the points you have raised about the apartment and the property management service, and we will contact you to for a suitable resolution. With the regards to our service, as soon as you contacted us about the issues with the apartment, the external property management service was contacted and we tried to offer you solutions and alternatives at the time.
As a short term letting company we acted to the extent which we are capable to solve the issues raised, however our solutions cannot be comparable to those you would expect from a hotel. Nevertheless, we are always keen to improve the way that we work, or the service that we provide. As mentioned we will contact you soon.
Kindest Regards,
Guest Relations Team
