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The Edinburgh Address Ulasan | Ulasan Layanan Pelanggan untuk https://www.feefo.com/reviews/the-edinburgh-address | Feefo

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Kathy Oakley

Berkshire

6 years ago

Tanggal pembelian: 07/07/2017

Apa yang dikatakan Kathy Oakley tentang The Edinburgh Address:

Great, friendly and efficient service from all at The Edinburgh Address. Would highly recommend them and look forward to using them again.

Ulasan produk

Absolutely stunning apartment. Lovely view of the castle. Everything there that you need. Excellent quality of facilities. Perfect location.

Customer Services

The Edinburgh Address

6 years ago

Thank you so much for taking the time to write this positive 5 star review.

We are absolutely delighted that you loved our service and would recommend it. It makes us really happy you enjoyed your stay in Castle View Apartment @ Castle Terrace and loved the view.

We are looking forward to seeing you very soon again.

Kind Regards,
The Edinburgh Address

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Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 12/01/2018

Good communication and easy meet up /access to the property. Furnished to a high standard and a beautiful flat to base our weekend in. Some basic amenities would have been much appreciated on arriva

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Ulasan produk

As above. Good service, easy communication but could have had some basics thrown in to make for a much more comfortable stay.

Customer Services

The Edinburgh Address

6 years ago

Thank you so much for leaving us this positive review.

It makes us happy to know you liked our service and loved staying at the The Edinburgh Castle Suite @ Castle Terrace.
We are extremely grateful for your feedback and we will review these suggestions together with the owner of the property.
The Owner's Property Manager provides the guests with tea, coffee, biscuits and toiletries but we are always looking for ways to improve our guests' experience.

We are looking forward to welcoming you again soon.

Kindest Regards,
The Edinburgh Address

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Andrew GILG

6 years ago

Tanggal pembelian: 17/12/2017

Apa yang dikatakan Andrew GILG tentang The Edinburgh Address:

Efficient booking system and arrangements for arriving and departing well managed. However, why the third degree about who we are etc!

Ulasan produk

A nice flat newly decorated with lots of stuff in the cupboards. Only one slight issue the radiator in the main bedroom is not big enough to heat the room warm enough.

Customer Services

The Edinburgh Address

6 years ago

Thank you so much for leaving this positive review.
We are extremely glad that you like the apartment's homely decor and liked our service.

We understand that our Guest Vetting System might seem quite thorough, but we really care about our guests experience and making sure that the property is the right fit for them. Our system is used to look after our owners' first homes and care for their neighbours.

We hope you will visit us again soon

Kindest Regards,
The Edinburgh Address

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Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 04/02/2018

Excellent, helpful in making arrangements to get keys etc.

Ulasan produk

Nice place and good location for us as walking distance to city centre, as well as round the corner from family.

Customer Services

The Edinburgh Address

6 years ago

Thank you so much for leaving this positive review.
We are extremely glad to know you did find our service excellent. It is a pleasure for us to read that you liked our Cottage and hopefully your lovely dog liked it too.

We hope to having you all stay with us again soon. Remember to use your repeat guest discount on your next booking.

Kindest Regards,
The Edinburgh Address

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Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 20/08/2017

Ease of website and very helpful staff on the phone.

Ulasan produk

Pot pourri in take-away tubs and on paper plates. A houseplant that was dying/dead. No Jo Malone toiletries as featured on website.

Customer Services

The Edinburgh Address

6 years ago

Thank you so much for taking the time to write us this feedback.

We are extremely happy that you loved our service and hopefully you will stay with us again.
Thank you for letting us know about the paper plates and toiletries, we have contacted the property manager to address the fact.

Kindest Regards,
Guest Relations Team

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Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 07/01/2018

We had a great time in Edinburgh and the flat had everything we needed. It was very central which meant we could walk everywhere and was near a great veggie pizza place. Lovely shower.

Ulasan produk

Very lovely apartment, clean, extremely warm, comfortable bed and great shower.

Customer Services

The Edinburgh Address

6 years ago

Thank you so much for taking the time to write this 5 star review.

We are extremely glad you loved the apartment and enjoyed your stay. We very much hope to see you back with us again soon.
Let us know when you plan to visit Edinburgh again and we will reserve your favourite apartment.
Remember to use your repeat guest discount on your next booking.

Kindest Regards,
The Edinburgh Address

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Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 12/11/2017

I booked the Edinburgh Address appt at Gayfield Square to celebrate a friends 50th birthday. The apartment was fantastic and made our stay extra special. The service from the manager Karen Di Rollo

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Ulasan produk

I have stayed in many apartments in Edinburgh with friends but this one is by far the best - great location, fantastic apartment and exceptional value for money.

Customer Services

The Edinburgh Address

6 years ago

Thank you so much for this lovely 5 star review.

We are so glad you stayed with us to celebrate your friend's birthday. It makes us very happy to know you loved our service and enjoyed staying at The Stylish City Break @ Gayfield Square.
We are looking forward to welcoming you all back soon. Remember to use your repeat guest discount on your next booking.

Kindest Regards,
The Edinburgh Address

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Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 09/02/2018

Poor. I had a number of complaints, which I reported to their personal greeter during my stay but which were not resolved e.g. No iron, no hair drier, no instructions on how to use any appliances or

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Ulasan produk

Not value for money because of the missing facilities and failure to put right. The property is on the market to let and not really set up for use as a holiday rental.

Customer Services

The Edinburgh Address

6 years ago

Thank you so much for your feedback.

We were very sorry to hear of the issues you had during your stay and following on from your initial email, we contacted the relevant parties and we are reviewing the property.
This is an ongoing process and we always follow up on any correspondence from guests. Ensuring that guests enjoy their stay is very important.

We will give you a call.

Kindest Regards,
Guest Relations Team

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Valter Caporizzi

6 years ago

Tanggal pembelian: 17/01/2018

Apa yang dikatakan Valter Caporizzi tentang The Edinburgh Address:

Everythingh ok, still waiting to know how the deposit will be reimoursed.

Ulasan produk

Accomodatiion as expected

Customer Services

The Edinburgh Address

6 years ago

Thank you for taking the time to leave us a positive review.

We are glad you were satisfied with the quality of the property and we hope to having you stay with us again.
-About your damage deposit
As stated in our Terms & Conditions, the deposit is automatically refunded to the card used to make the payment 7 days after departure. Your damage deposit has already been refunded into your account on Friday the 23rd of February.

Please do not hesitate to contact us might you need further assistance.

Kindest Regards,
The Edinburgh Address

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Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 03/08/2017

Our stay at The Old Chapel for our daughter’s wedding was excellent. Our host Alan who met us was very welcoming. We can’t wait to see the official wedding photo shoot.

Ulasan produk

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The Edinburgh Address Ulasan

Castle View Apartment @ Castle TerraceAbsolutely stunning apartment. Lovely view of the castle. Everything there that you need. Excellent quality of facilities. Perfect location....Ulasan lainnya tentang produk ini (47)Lihat Situs Web Produk

The Edinburgh Castle Suite @ Castle TerraceAs above. Good service, easy communication but could have had some basics thrown in to make for a much more comfortable stay.Ulasan lainnya tentang produk ini (29)Lihat Situs Web Produk

Marchmont Main Door @ Spottiswoode RoadA nice flat newly decorated with lots of stuff in the cupboards. Only one slight issue the radiator in the main bedroom is not big enough to heat the ...Ulasan lainnya tentang produk ini (7)Lihat Situs Web Produk

Gatekeepers Cottage @ Arthur's SeatNice place and good location for us as walking distance to city centre, as well as round the corner from family.Ulasan lainnya tentang produk ini (9)Lihat Situs Web Produk

The Penthouse @ The Royal MilePot pourri in take-away tubs and on paper plates. A houseplant that was dying/dead. No Jo Malone toiletries as featured on website....Ulasan lainnya tentang produk ini (24)Lihat Situs Web Produk

New Town Chic @ Northumberland StreetVery lovely apartment, clean, extremely warm, comfortable bed and great shower.Ulasan lainnya tentang produk ini (10)Lihat Situs Web Produk

The Stylish City Break @ Gayfield SquareI have stayed in many apartments in Edinburgh with friends but this one is by far the best - great location, fantastic apartment and exceptional value...Ulasan lainnya tentang produk ini (25)Lihat Situs Web Produk

The Blenheim Place ResidenceNot value for money because of the missing facilities and failure to put right. The property is on the market to let and not really set up for use as...Ulasan lainnya tentang produk ini (1)Lihat Situs Web Produk

The Old Chapel @ George SquareAccomodatiion as expectedUlasan lainnya tentang produk ini (20)Lihat Situs Web Produk

The Old Chapel @ George SquareFirst class -spacious and gracious!Ulasan lainnya tentang produk ini (20)Lihat Situs Web Produk

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