Very clean and well set out accommodation.
Easy access . Great location for city visit .
Ulasan produk
Very helpful host , explained everything in the flat . Also helpful with directions .
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Pelanggan Tepercaya
2 years ago
Tanggal pembelian: 14/02/2022
Very. detailed, clear about billing
Ulasan produk
The apartment was not very clean. Lots of dust and candy wrappers under beds, and dirt on the bathroom windowsill. There were no instruction manuals for using the induction hob. Even Eddie ( who was g
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Siobhan
The Edinburgh Address
2 years ago
Thanks for the feedback that you have provided.
We are glad that you found the service to be detailed.
Sorry that you found the apartment not very clean, this is not something we take lightly and we will investigate why this has happened. We have had so many bookings and this has never been mentioned before.
We will try and make the instructions about the TV and coffee machine.
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Pelanggan Tepercaya
2 years ago
Tanggal pembelian: 05/04/2022
Very efficient service from start to finish. Full details provided for property and surrounding area. Everything delivered as promised.
A:small point …. But instructions for oven use and posh coffee
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Siobhan
The Edinburgh Address
2 years ago
Thanks so much for the amazing review.
We are so glad that you had a nice time in Edinburgh.
Also, appreciate the feedback about the oven and coffee machine.
We hope that you can come and stay again soon,
Siobhan
Ulasan produk
Great accommodation in perfect place to visit Edinburgh. Always kept up to date on details of our booking. Small but perfectly formed appartment. Quiet area and lovely walks close by. Instructions fo
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LC
Lynne Clyne
2 years ago
Tanggal pembelian: 21/06/2021
Apa yang dikatakan Lynne Clyne tentang The Edinburgh Address:
Great service, accurate and helpful. Siobhan answered l my questions and helped make the reservation and payment system simple.
Siobhan
The Edinburgh Address
2 years ago
Thanks so much for the good review, we are so glad that you all managed to come to Edinburgh eventually.
Also, that you found our service was great, accurate and helpful.
We hope that you can come back to Edinburgh soon,
Siobhan
Ulasan produk
Easy to contact through email, clear and easy directions for check in and check out.
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GH
Gordon H
Colorado
2 years ago
Tanggal pembelian: 14/03/2022
Apa yang dikatakan Gordon H tentang The Edinburgh Address:
Booking process was fine and easy to navigate. The only reason for 4 stars is that we initially booked in 2020 but then Covid hit. All of our other bookings refunded our deposits. The Edinburgh Add
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Siobhan
The Edinburgh Address
2 years ago
Thanks for the good review. We are so glad that you found the property comfortable and charming.
It really is an amazing place to stay while exploring Edinburgh.
Regarding the deposit, i was under the impression that you wanted to come back, sorry if we were not clear. I will make sure going forward guests are made aware.
Ulasan produk
Up-to-date, luxurious bathrooms. Updated, modern kitchen. Comfortable and charming property.
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JB
Jake Beck
2 years ago
Tanggal pembelian: 26/10/2021
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Apa yang dikatakan Jake Beck tentang The Edinburgh Address:
The accommodations were above and beyond expectations. Pictures cannot do justice to the luxurious detail and craftsmanship that make this a magical stay. Perfectly situated in the city, we were easil
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Siobhan
The Edinburgh Address
2 years ago
Thanks so much for the excellent review.
We are over the moon that the accommodation exceeded expectations.
It is such a magical and special place to stay in Edinburgh and perfectly situated too.
Please come back again and stay with us soon,
Siobhan
Ulasan produk
Communication was thorough and prompt
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DG
David Graham
2 years ago
Tanggal pembelian: 30/10/2021
Apa yang dikatakan David Graham tentang The Edinburgh Address:
Professional and friendly.
Siobhan
The Edinburgh Address
2 years ago
Thanks so much for the great review.
We are so glad that you had a good time in Edinburgh.
The location is brilliant for this property and glad you found us all professional and friendly.
Please come back and stay with us again,
Siobhan
Ulasan produk
Very good service.
Convenient location.
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MA
Marianne Adams
2 years ago
Tanggal pembelian: 30/11/2021
Apa yang dikatakan Marianne Adams tentang The Edinburgh Address:
This property was originally booked for my sons wedding in 2020. Due to the pandemic, it had to be cancelled twice. It was in such a good location for the wedding venue (Summerhall) and the right si
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Siobhan
The Edinburgh Address
2 years ago
Thanks for the perfect review.
We are so glad that you were able to finally come for the wedding.
I hope that your son had a fabulous day and please come back and stay with us again,
Siobhan
Ulasan produk
Karen sent us a little video showing the car parking and access information. Although I didnt meet her, I spoke to her on the phone and was left in no doubt that she was available if any problems occ
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Pelanggan Tepercaya
2 years ago
Tanggal pembelian: 15/02/2022
Impersonal. Bombarded with emails asking for money. No reaching out to ask about arrival or departure arrangements. When I reached out, got no reply to first email. When I took the initiative to say w
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Siobhan
The Edinburgh Address
2 years ago
Hi Alastair,
Thanks for your feedback, we're really sorry to hear that you weren't satisfied with the service you received during your stay. We pride ourselves on great customer experience and take this feedback seriously.
The emails you will have received asking for money are automated when a guests balance or damage deposit is overdue.
We will be conducting a full investigation into the other grievances that you have.
Thanks.
Ulasan produk
The photographs are misleading. The overall experience was very disappointing. The flat is tatty. Doesn't seem to have seen a lick of paint in years. The plastic parquet is damaged. The kitchen drawe
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Siobhan
The Edinburgh Address
2 years ago
Apologies that you were not contacted regarding your check-in and that the cleaning was not up to your standards, w
e will be finding out what happened there and ensure it will not happen again.
We are also intending to paint and refresh the apartment but we have had back-to-back bookings, this is getting addressed.
Welcome packs will be going back into the property, we had to stop this during the pandemic due to covid-19 protocols.
Apologies again for the inconvenience caused during your stay.
Thanks.
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Pelanggan Tepercaya
2 years ago
Tanggal pembelian: 14/02/2022
Exceptionally easy to book our accommodation on line. They wanted lots of information about all members of our party. I understand this as they are in the city centre and protecting their property. Em
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Ulasan produk
The apartment was slightly tired and had obviously had crockery broken by previous occupants as there were only, for example, 4 mugs. However the position was excellent and, if you can manage 3 big fl
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
