Lead time between receipt of order and the date of delivery is sometimes too long for us.
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for your feedback. We have done a lot of work to improve speed of order turnaround in recent months. All our product is down-packed fresh for each order so this is a challenge but we have made a marked overall improvement even in the recent very busy time of year. We hope you'll notice the improvement.
Richard
Ulasan produk
0
Bagikan
Pelanggan Tepercaya
8 years ago
Tanggal pembelian: 30/12/2015
Always reliable in delivery and most stock consistently available
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thanks for your review, Due to the Honeysuckle being a dilute, the aroma will be subtle. If you would like more information please do not hesitate to contact us.
Thank you for shopping with the Soap Kitchen.
Brodie
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thanks for your review, Due to the Honeysuckle being a dilute, the aroma will be subtle. If you would llike more information please do not hesitate to contact us.
Thank you for shopping with the Soap Kitchen.
Brodie
Ulasan produk
Smelt slightly different in soap, so experimenting with diff amounts
Good solid frangrance
0
Bagikan
Pelanggan Tepercaya
8 years ago
Tanggal pembelian: 27/12/2015
Very efficient. Products arrived quickly and were extrememy well packaged.
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for your review! Glad to hear your happy with the service, thank you for shopping with the Soap Kitchen.
Brodie
Ulasan produk
0
Bagikan
Pelanggan Tepercaya
8 years ago
Tanggal pembelian: 18/12/2015
Great products, outstanding customer service.
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
That's great to hear Jane, Thank you for your lovely review.
Brodie
Ulasan produk
Brilliant - great ingredients, made wonderful bath bombs. I will be recommending the kits to everyone I know.
Brilliant - great ingredients, made wonderful bath bombs. I will be recommendingthe kits to everyone I know.
0
Bagikan
Pelanggan Tepercaya
8 years ago
Tanggal pembelian: 16/12/2015
Everything was fine: all the items right and the timing was perfect. I would prefer a double bag for butters.
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for your review, We will take your comment into consideration, Thank you.
Brodie
Ulasan produk
0
Bagikan
Pelanggan Tepercaya
8 years ago
Tanggal pembelian: 18/12/2015
Very good service, prompt delivery.
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for your review Julie
Brodie
Ulasan produk
Excellent product great quality
0
Bagikan
Pelanggan Tepercaya
8 years ago
Tanggal pembelian: 10/12/2015
Deliveries take too long
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for your review. We have worked very hard in recent months to drastically improve order turnaround at busy times such as we've just been through and to keep our customers better informed. We hope you will see the effect on these improvements permanently. Because all our products are down-packed to order and not simply picked from a shelf there is a limit to how fast we can turn orders around but we do always offer Express delivery as an option which has consistently seen orders dispatched on the day the order is received for next working day delivery where possible for UK customers.
Richard
Ulasan produk
0
Bagikan
Pelanggan Tepercaya
8 years ago
Tanggal pembelian: 29/12/2015
Very pleased with service Thank you
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for your review, We are glad it was easy for you. We hope to see you again soon.
Brodie
Ulasan produk
Easy to work with Thank you
0
Bagikan
Pelanggan Tepercaya
8 years ago
Tanggal pembelian: 29/12/2015
Normally good
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
We used to supply in 25Kg sacks but dangerous goods shipping restrictions now limit us to a maximum of 1Kg inner packs with a max of 30 x 1Kg in an outer in 1 consignment. It was easier for everyone before but if there was an accident whilst shipping we could be liable, hence the change.
Richard
Pelanggan Tepercaya
8 years ago
I've always had an excellent service from The Soap Kitchen - no complaints whatsoever.
Ulasan produk
Keep meaning to source it cheaper because of the amount I get thru, but the 1kg bottles make it easier to deal with than a 25kg bag
0
Bagikan
Pelanggan Tepercaya
8 years ago
Tanggal pembelian: 29/12/2015
excellent and professional service. always polite and helpful. my favorite soap supplier.
The Soap Kitchen (2011) Ltd
The Soap Kitchen Limited
8 years ago
Thank you for that lovely review Jackie and thank you for shopping with The Soap Kitchen
Brodie
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