Thank you for reviewing your tour. Our Travel Directors are thoroughly trained and possess extensive knowledge of the product and region in which they operate. Furthermore, they are trained to manage our departure professionally and effectively. We are glad they left such a positive impression on you. However, we sincerely apologise that some aspects of your tour did not meet your expectations regarding the Optional Experiences and hotels. We understand that hotel standards may vary from country to country, and some hotels may differ in size, character, and amenities from what our guests are used to. However, we expect all our appointed hotels to adhere to our standards. We apologise for the inconvenience. We have shared your feedback with our Quality Control and Product Department for further review.
