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Ultrimax Store Ulasan | Ulasan Layanan Pelanggan untuk https://www.feefo.com/reviews/ultrimax-coatings-ltd | Feefo

Menampilkan seluruh 293 ulasan

Trevor Bryant

Galashiels

6 years ago

Tanggal pembelian: 30/01/2018

Apa yang dikatakan Trevor Bryant tentang Ultrimax Store:

I am a non trade customer and the support and advice and service I received by email and on the phone was prompt, helpful and courteous. I would most certainly recommend Ultrimax to my friends.

Jodie

Ultrimax Store

6 years ago

Hello Trevor,

Thank you very much for your feedback, and sharing your experience. We are constantly at work to deliver high quality experiences to every one of our customers - be it a trade or non trade customer.

It will be our pleasure to serve you again.

Until next time,

Ulasan produk

The container paint was exactly the right colour - as recommended by your technical department - and I found it easy to apply and it covered the multi coloured container with a single coat. I could no

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Jodie

Ultrimax Store

6 years ago

You can download all of our datasheets from our website, which will provide you with the necessary information with regards to the solvents. Click here to view the Ultrimax SG Datasheet: https://www.ultrimaxstore.com/img/shp/IPZ050-00E55_technical.pdf

We also provide a variety of advice & tips on our 'News & Resources' section on our website - we are continually improving and adding to this - so all feedback is appreciated.

Lastly, you can always call our technical help line on 01302 571503, should you require any further advice.

Trust that helps!

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 25/01/2018

Great!

Ulasan produk

Wrong lid size sent, would have been better if checked properly before dispatch

Jodie

Ultrimax Store

6 years ago

Thank you very much for your review. It is excellent to hear we delivered a 5*, 'Great!' service.

With regards to our paint pot lids, clearly we did not deliver as promised, and apologise for this inconvenience.

We will be in touch directly to arrange delivery of some replacement lids.

Here at Ultrimax we remain committed to delivering 100% customer satisfaction, so let us take care of this for you.

Kind regards,

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 19/01/2018

Very Good

Jodie

Ultrimax Store

6 years ago

Thank you for your feedback. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We can't wait for the next opportunity to serve you.

Until next time,

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 19/01/2018

Thank you for the excellent service I had from your store. I could not have asked for better

Jodie

Ultrimax Store

6 years ago

We are so grateful for your feedback, and want every single customer of ours to experience the same level of service. We look forward to serving you time after time.

On behalf of everyone here!

Ulasan produk

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 07/12/2017

Product was despatched quickly, but APC delivery company is hopeless and I've still not received the product! I missed them on the first attempt as they couldn't give any clue as to when they would de

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Jodie

Ultrimax Store

6 years ago

Hello,

We are sad to hear things did not go as expected. We will take this up straight away with APC, and take your feedback into account as we work toward improving our services.

We know apologies don't fix the past. Please give us a second opportunity to show you what we are truly made of - this time, with 20% off! We will email you a voucher code, so you can take advantage of this offer.

Thanks again for your honest feedback.

Regards,

Jodie.

Jodie

Ultrimax Store

6 years ago

Ultrimax have since been in touch with APC, and our customer. We have had a lot of positive communications with both parties, and the outcome is given below:

“A window offering, morning or afternoon, is not something that we have offered via APC in the past. But please be assured we are working to improve our processes (suggestions such as yours contribute hugely to that).

“The depot advised they received a request for re-delivery on the 14th December which they then attempted to deliver on the 15th.

“During the time of your attempted delivery last week, the APC hub experienced major disruptions due to the snow with the location being in the Midlands. It was -12 on the busiest night of the year which caused further problems, this caused major delays and all of the network was effected, hence the consignment number didn’t work.

We are sincerely apologetic for the inconvenience this has caused.

Ken Clarke

6 years ago

Tanggal pembelian: 01/11/2017

Apa yang dikatakan Ken Clarke tentang Ultrimax Store:

They charged my credit card for extra delivery charges, they failed to deliver what was ordered, and then failed to refund the money back to me. What they did deliver arrived next two days and it work

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Jodie

Ultrimax Store

6 years ago

Thanks for your feedback Ken, and we are truly sorry your experience was not to your satisfaction. As with any website, it charges delivery per order. You placed two separate orders with us, hence you were charged each time for carriage. One of the products you ordered was from our stock clearance, and it had unfortunately already gone. Therefore, we immediately refunded the money back to your card and removed the product from our website.

We want you to be 100% satisfied with your transaction, and I trust this has helped to clear your concerns. We will email you a voucher code for 10% off your next order with us - Please give us a second opportunity to show you what we are truly made of.

Thanks again for your honest feedback.

Kind regards,

Jodie.

Richard Janes Sculpture

6 years ago

Tanggal pembelian: 12/10/2017

Apa yang dikatakan Richard Janes Sculpture tentang Ultrimax Store:

Excellent service , was phoned to explain colour was to be specially made up . Delivery was as promised . More to point Paint is excellent . Applied by roller or brush it goes on extremely well and dr

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Jodie

Ultrimax Store

6 years ago

Thanks for giving us a try! It is good to hear that we were all you expected and more. Online feedback is precious to us and we are thankful you took the time to let us know about your experience with our service and product.

We look forward to supporting you further in the future.

Regards,

Jodie.

Ulasan produk

Wayne Armstrong

6 years ago

Tanggal pembelian: 23/10/2017

Apa yang dikatakan Wayne Armstrong tentang Ultrimax Store:

Service and delivery very good, quick service

Jodie

Ultrimax Store

6 years ago

Thank you very much for your review Wayne, it is great to hear about your experience. Our objective is that every customer receives a superior service. Until next time,

Jodie.

ben Clegg

7 years ago

Tanggal pembelian: 15/08/2017

Apa yang dikatakan ben Clegg tentang Ultrimax Store:

good paint, fast delivery

Duncan Rogers

7 years ago

Tanggal pembelian: 20/06/2017

Apa yang dikatakan Duncan Rogers tentang Ultrimax Store:

Sorted me out using the on screen help assistant, delivered when they said they would, all good imho

Belum menerima undangan ulasan?

Tentang Ultrimax Store

The number 1 choice for industrial paint supplies, specialist coatings, paint shop consumables and spray equipment. Established in 1973, we have over 40 years of experience in advising and supplying paint to the trade. A family owned, well established company that has the experience to meet the technical demands of our customers. As part of the Ultrimax Coatings Group, one of the UK's leading industrial paint manufacturers, we offer a huge range of specialist paints and coatings for all industries. Our clients are at the centre of our business focus and we offer everyone a friendly, helpful service every time.

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01302856666

Unit 23 Ogden Road, Shaw Lane Industrial Estate, Doncaster, South Yorkshire, DN2 4SE, United Kingdom

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