Good Morning Steve,
I firstly want to sincerely apologize for the delay with your order and explain the changes we have made to ensure this does not happen again.
We also want to thank you for your feedback as the website is only a few months old and we are constantly updating it to make it better.
The Demidekk Windows and Doors product is a special order item and the website should not have sent an email saying it would be delivered next day. We have changed this now and also put in place an email alert to tell customers if their web order has been delayed for any reason.
We would also like to offer you £60 off your next order with us as a goodwill gesture.
Kind Regards
Giles Hoare
Managing Director