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Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

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Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

Urban Flower Ulasan | Ulasan Layanan Pelanggan untuk https://www.feefo.com/reviews/urban-flower | Feefo

Menampilkan seluruh 8,969 ulasan

Clare

5 years ago

Tanggal pembelian: 29/01/2019

Apa yang dikatakan Clare tentang Urban Flower:

Beautiful flowers. Delivery made during time requested.

Carli

Urban Flower

5 years ago

Thank you Clare!

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Pelanggan Tepercaya

5 years ago

Tanggal pembelian: 01/02/2019

My order matched the reference photo and description and the plant was delivered on time. My parents loved the plant and the vibrant purple color! Overall a faultless experience - I would recommend Ur

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Carli

Urban Flower

5 years ago

That's fantastic, thank you for sharing your experience with us. Hopefully they enjoy their plant for many months to come.

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Michael

5 years ago

Tanggal pembelian: 01/02/2019

Apa yang dikatakan Michael tentang Urban Flower:

The staff is really helpful , the arrangements are amazing. Every time I order from here I get incredible feedback from everyone who sees them and my fiancé is a very happy woman.

Carli

Urban Flower

5 years ago

Thanks for trusting us with providing flowers for the special people in your life Michael!

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Anna

Hobart

5 years ago

Tanggal pembelian: 31/01/2019

Apa yang dikatakan Anna tentang Urban Flower:

The flowers were beautiful, however I requested an early delivery and the flowers did not arrive until after 4:30pm. I would use them again so long as my delivery time was flexible

Carli

Urban Flower

5 years ago

Hi Anna, I'm glad you hear you flowers were beautiful. We offer express and early morning deliveries through the drop-down delivery tab. There is a small surcharge for these express deliveries and a few different time options to choose from. When you select these options, we always make sure they reach their destination early in the morning as we book a special driver to deliver the early morning flowers as well as our funeral flower orders. Warmest, Carli

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Fiona

5 years ago

Tanggal pembelian: 29/01/2019

Apa yang dikatakan Fiona tentang Urban Flower:

I ordered the flowers at 10.05 am for delivery before 3pm (school time?). It was not clear on the site that this was only for schools. I rang to check on the delivery at 4.31pm as my aunt had not re

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Carli

Urban Flower

5 years ago

Hi Fiona,

Thank you for your feedback. I have only had this new delivery system running for a few days and I'm still ironing out the kinks. I wanted some way of highlighting school orders, and felt this was the best way of doing that. I didn't think people would click on that if the delivery was heading to a home, which is what complicated things with your order and then meant it headed out in the afternoon. I can see that you are disappointed so I'm going to look into how I can word things differently on the website (while still taking care to be careful with Primary and High School orders). Thank you for taking the time to write this. I would like to refund your delivery fee as a token of my appreciation for making me aware of kinks in my new delivery options. I will definitely be putting me head down this weekend to nut out some new wording and new ideas. Many thanks Fiona, Carli

Fiona

5 years ago

Hi Carli. Thank you for your response. It’s not necessary to refund the delivery fee, but it’s a nice gesture and is appreciated. Good idea to change the wording, because it looks like delivery before 3pm and delivery before 5pm are the same price, so why not click on the earlier delivery time? Good luck with your business. Your personal attention to glitches shows you care and I’m sure you will succeed. All the best, Fiona

Carli

Urban Flower

5 years ago

Thank you Fiona for getting back to me. I've already refunded the $12.95 fee back to you, so that's okay. I've already made some changes on the website for today so just seeing how that goes, and will monitor it accordingly. Have a great weekend.

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Pelanggan Tepercaya

5 years ago

Tanggal pembelian: 24/01/2019

Perfect !!!!!! Shipment in time, products like agreed. I recommend.

Carli

Urban Flower

5 years ago

So happy to hear this, thank you!

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Norma

Victoria

5 years ago

Tanggal pembelian: 27/01/2019

Apa yang dikatakan Norma tentang Urban Flower:

I ordered online during a public holiday weekend. The next day I sent an email asking for another line to go on the sympathy card with the flowers. I rang the following day when the florist was open a

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Carli

Urban Flower

5 years ago

Norma, thank you for taking the time to write this. I'm sure the flowers helped lift spirits at this sad time.

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Shushan

London

5 years ago

Tanggal pembelian: 26/01/2019

Apa yang dikatakan Shushan tentang Urban Flower:

Beautiful. Recipient very happy!

Carli

Urban Flower

5 years ago

Thank you Susan!

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TIMOTHY

5 years ago

Tanggal pembelian: 29/01/2019

Apa yang dikatakan TIMOTHY tentang Urban Flower:

delivered promptly

Carli

Urban Flower

5 years ago

Glad we could be of assistance Timothy

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Maria

5 years ago

Tanggal pembelian: 27/01/2019

Apa yang dikatakan Maria tentang Urban Flower:

The receiver loved her beautiful roses. Would definitely recommend Urban Flower

Carli

Urban Flower

5 years ago

Excellent to hear your feedback Maria, thank you for taking the time to write this for us.

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Urban Flower

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02 9745 1668

1 Burwood Road, Concord, 2137, Australia

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